Gigity.TV will only grant viewers a refund if the band they intended to see cancels their performance.
Or, on a technical level, if there is a disruption of the stream, and if these three conditions are met. 1)The disruption has to be experienced by all viewers. 2) It has to last longer than a total of 20 minutes of the entire broadcast. 3) It has to be the fault of either Gigity.TV and/or the venue.
Also, the complaint has to be registered within 3 days after the event.
Please review our System Requirements for users and our refund policy under the Terms of Sale.
If you have any questions please send us a message through the Contact Page.